Frequently Asked Questions
Why have I been referred to SMS?
Patients are referred to SMS by their primary oncologists, for treatment and counseling for both physical and emotional symptoms caused as a result of cancer. This includes treatment for pain, fatigue, depression, anxiety, and spiritual distress.
Can I continue to see my primary doctor or oncologist while seeing the Symptom Management Team?
Yes, the SMS interdisciplinary team offers treatments that include integrated medical, psychological, social work, and spiritual approaches working hand in hand with you regular cancer care. All SMS care is coordinated along with your cancer treatments and with the support of your cancer doctor.
What should patients and caregivers do about filling prescriptions?
To refill prescriptions that cannot wait until the next scheduled doctors visit, please call (415) 885 -7671 at least 3 business days before the medication is gone to speak with the SMS coordinator about getting it replenished or send your provider a message via UCSF MyChart at ucsfmychart.org.
How do I access UCSF MyChart?
To activate your UCSF MyChart account, you will need an UCSF MyChart activation code which you can obtain at your next visit, by calling UCSF MyChart Customer Service at (415) 514-6000 (M-F, 8:00 am – 5:00 pm), or by e-mailing .(JavaScript must be enabled to view this email address). Once you are set up you will be able to send messages to your providers, request medication refills and appointments.
How can I help?
To contribute to the SMS program, look for the “Make A Gift” icon on our homepage. Clicking on this image will allow you to make a gift or a pledge online to any UCSF school, center, department, or research program including Symptom Management Services. All proceeds help maintain an outstanding, collabortive level of care for UCSF patients and their families.
