Order Services

All reservations for instrumentation, services, and training is done via the iLab reservation and recharge software.

Registration Process for UCSF Users

A UCSF user is a PI, lab member, or administrator that works or studies at UCSF and will be paying for services with a UCSF speedtype.

UCSF Users and HDFCCC Members 

Membership is required of all NCI-funded Comprehensive Cancer Centers and allows priority access and cost structure to Shared Resources. Learn how to apply for HDFCCC membership.

  1. Visit: LCA Core or LCA Genome Analysis Core Services
  2. Click "Login" and select "click here if you are part of UCSF"
  3. Log in with your UCSF credentials
  4. You will be directed to an iLab Registration page where you will need to select your PI/Lab and verify your contact information. 
  5. Once your registration has been submitted, your PI will receive a notification that you have requested membership to their lab in iLab. Logout of iLab.
  6. Once approved by your PI, Implementation Associate, or UCSF Contact, go the LCA Core or LCA Genome Analysis Core Services page. Upon login, you can access your core.

Registration Process for External Users

Anyone that does not have a UCSF email and does not belong to a UCSF PI’s lab is considered an affiliate or external. An Affiliate or External User is someone who will be paying for LCA services with non-UCSF funds, via check, wire transfer, or IOC (inter-campus fund transfer). This includes PIs from other UC campuses, as well as those from affiliate, non-profit, and for-profit organizations. These users will register for an iLab account if they do not already have one. 

  1. Contact Rosa Ruiz to initiate a business contract request (not required for Affiliates or other UC campuses).
  2. Once the business contract is executed, please create an iLab account, which will give you the ability to log in to iLab to schedule your own reservations.
  3. Visit: https://ucsf.ilab.agilent.com/account/login
  4. Bookmark this URL for future use.
  5. Once on the iLab login page, select ‘Sign-Up’ in the upper right-hand corner.
  6. Select the option "Not a University of California San Francisco user?"
  7. If you do not have an iLab account already iLab will direct you to register. Note: If you are part of another institution that has an ID/SSO integration with iLab, you will be brought to their customized login page and process. 
  8. Within the registration process you will provide general information about yourself, PI contact information, and billing information. 
  9. If your institution and PI already exist in iLab, your account is automatically created. 
  10. If your institution OR PI does not exist, your account will be sent to the iLab support team to be approved. 
  11. Allow 24-48 hours for your account to be approved.   

How to Create a Service Request

Using your iLab login credentials, you can place a service request.

  1. Login here using the "Sign in using iLab credentials" option. 
  2. Enter the credentials received in your welcome email from iLab.
  3.  Select the Request Services tab and click on the Request Service button next to the service of interest.
  4. You will be asked to complete a form before submitting the request to the core.
  5. Your request will be pending review by the core. The core will review your request and either Agree to the work or they will ask for more information if needed.

How to Create an Equipment Reservation

Using your iLab login credentials, you can place orders and schedule equipment time.

  1. Login here using the 'Sign in using iLab credentials’ option. 
  2. Enter the credentials received in your welcome email from iLab.
  3. Select the Schedule Equipment tab and click on the View Schedule button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
  4. A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.  

Additional Help

More detailed instructions can be found on the Help Site by clicking on the “HELP” link in the upper right hand corner. For any questions not addressed in the Help site, click on the “HELP” link in the upper right hand corner and submit a ticket, or email [email protected]